Refund policy
At Biote, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging.
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Proof of purchase or an order confirmation is required.
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Products that have been opened, used, or damaged after delivery may not qualify for a return, unless they arrived damaged or defective.
2. How to Request a Return
To start a return, please contact our support team at:
Please include:
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Your order number
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The item you would like to return
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The reason for your return
Our team will review your request and provide return instructions if your request is approved.
Please do not send items back before receiving return instructions.
3. Refunds
Once your returned item has been received and inspected, we will notify you of the refund decision.
If approved, your refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so our team can assist you.
We will review the situation and work with you toward an appropriate resolution.
5. Exchanges
If you need a different item, please contact our support team. Exchanges are subject to product availability and approval.
6. Cancellations
If you would like to cancel an order, contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, you may request a return in accordance with this policy.
7. Contact Us
For return or refund questions, please contact: