Shipping policy
Thank you for shopping with Biote. We aim to process and deliver orders as efficiently as possible.
Please review our shipping information before placing an order.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not typically processed on weekends or public holidays.
During promotional periods or periods of high order volume, processing may take longer than usual.
2. Shipping Time
Estimated delivery times after dispatch are:
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United States: 5–10 business days
These are estimated timeframes only and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, and other external factors.
3. Shipping Fees
Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.
Any shipping promotions or free shipping offers will be subject to the conditions stated at the time of purchase.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.
Please allow 24–72 hours for tracking information to become available after dispatch.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee address changes after an order has been processed or shipped.
6. Delayed or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact our support team.
We will help review the tracking information and, where appropriate, coordinate with the shipping carrier.
7. Customs and Import Fees
International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs processing may also affect delivery times.
8. Damaged Packages
If your package arrives visibly damaged, please contact us within 7 days of delivery.
Please provide your order number and photos of the package and affected items so we can review the issue.
9. Contact Information
For shipping questions or delivery assistance, contact: